I applied online. I interviewed at Gap in Aug 2021
Interview
group interview lead by a manager or two; everyone has the chance to share going over basic customer service questions and scenarios. only lasted about 15 minutes and you find out quickly if you were successful
Interview questions [1]
Question 1
What are 3 important qualities to have in order to achieve excellent customer service?
Group interview with other candidates with the store manager. Arrive at the store and wait for other candidates. Then interview happens in break room and it lasted roughly about 30-60minutes
It was a group interview of about 10-12 people. If I remember correctly they take you to the back, the stock room, and ask almost everyone the same question. The interview lasted about 30 minutes.
It was very easy, one in person interview with the general manager and then I was accepted! Mainly personality and behavioral questions were asked, and I think enthusiasm on my end helped the most.