Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Gem

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Gem reviews | Gem jobs | Gem salaries | Gem benefits
      Gem interviewsGem Customer Success Manager (CSM) interviewsGem interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Success Manager (CSM) Interview

      21 May 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at Gem

      Interview

      One of Gem's recruiters reached out to me directly an we quickly scheduled a phone screen. She was able to give me plenty of info and helped schedule the followup interviews. From there, I had a call with the VP of Customer Success, a mock business review and several 1:1 interviews over two days. The team was responsive and flexible, and worked with me to speed up the process since I was also interviewing with a few other companies at the same time.

      Interview questions [1]

      Question 1

      How do you do discovery with new and existing customers?
      Answer question

      Other Customer Success Manager (CSM) interview reviews for Gem

      Customer Success Manager (CSM) Interview

      3 Aug 2021
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Gem (New York, NY) in July 2021

      Interview

      The interview process was pretty straightforward and I had a wonderful experience. I had: -A call with the recruiter -A zoom call with the team lead -A zoom mock business review -A zoom call with a few different members of the team -Then an offer (that I accepted) A few things that stood out to me: 1. Everyone was very humble and nice 2. The people who work here are SUPER smart A-player professionals 3. The customers love the product and this company is a ROCKET SHIP Comp package: As with all job offers, I tried to negotiate but they said there was no wiggle room. That said, I will say I got the sense that they put a lot of thought into the comp package and that it was above market rate. Benefits are also really good. They take really good care of you here. Culture: Unlike a lot of the other startups I interviewed with, Gem was very transparent with me (it’s one of their key cultural values). I accepted the offer because the team is kind and the company is going places. If you’re smart and ambitious - this is THE place to work.

      Interview questions [1]

      Question 1

      Tell me about a time you failed and what you learned from it
      Answer question
      2

      Customer Success Manager (CSM) Interview

      8 Apr 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at Gem in Mar 2021

      Interview

      The interview consisted of a recruiter phone screen, then a call with the VP of Customer Success, before a mock business review and then 1:1 interviews which are scheduled over several days. The recruiting team was very responsive in scheduling and coordinating interview dates and times.

      Interview questions [2]

      Question 1

      What was an instance where you failed?
      Answer question

      Question 2

      Tell me a time where you had to deliver bad news.
      Answer question

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.