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      HM Revenue and Customs

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      Customer Service Advisor Interview

      23 May 2024
      Anonymous interview candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at HM Revenue and Customs in May 2024

      Interview

      The whole thing was done online via a series of recorded statements in response to questions being asked. The questions are all strengths-based and it's emphasised that there are no 'wrong or right' answers. I have not yet received an offer from the interview. Answering in a STAR format is useful. There were four strengths based questions, one icebreaker, and one non-recorded question used as a mic and camera test.

      Interview questions [3]

      Question 1

      How would you respond to negative feedback from your manager?
      Answer question

      Question 2

      How important is it to you to follow plans and processes?
      Answer question

      Question 3

      Do you like to explain complex ideas to those unfamiliar with the concepts that you're explaining?
      Answer question
      18

      Other Customer Service Advisor interview reviews for HM Revenue and Customs

      Customer Service Advisor Interview

      14 May 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at HM Revenue and Customs

      Interview

      It was fairly straightforward, just recorded questions and you have like 30 seconds to answer them. It was 2 questions and pre recorded so no interviewer looking at you, just have a good internet connection

      Customer Service Advisor Interview

      4 May 2026
      Anonymous interview candidate
      Belfast, Northern Ireland
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at HM Revenue and Customs (Belfast, Northern Ireland)

      Interview

      Still in process but the process is smooth so far. post application their was online test and a interview following. overall it was quick and fast process. so only pratice pratice and practice can help with interview which is pre recorded one

      Customer Service Advisor Interview

      24 Mar 2026
      Anonymous interview candidate
      Cardiff, Wales
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at HM Revenue and Customs (Cardiff, Wales)

      Interview

      Pre-recorded questions with 2 mins thinking time and 4 mins response time. Kind of weird. You can prepare in advance as they provide the behaviours being assesed, but specific questions are not given in advance. Prepare multiple STAR examples for each behaviour just in case!

      Interview questions [1]

      Question 1

      Can't remember exactly; one about conflict resolution, one about a change of deadline, one about a time I helped someone.
      Answer question
      2

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