I applied online. The process took 4 weeks. I interviewed at Horizon Air in Nov 2014
Interview
I applied online at Horizon Careers on October 20, 2014. I received an email from a recruiter on November 5, 2014 asking me to reply to a few simple questions. One of which asked for the best time to contact me for a phone interview. She called me the next day, November 6, 2014. She did a basic phone interview with me and asked me a few simple questions. Once that was done she said she would like for me to interview with the station manager in Sac. I went to that interview on November 12, 2014. It was the manager, her assistant, and I. The interview was like most, just trying to get to know me as a person and wanted to know why I wanted to work with Horizon. We went over all the job specifications and things about the company. I left the interview feeling great and thought I did really well. I then got a phone call from one of the recruiters in Seattle on November 18, 2014 and he said the interview went great and they would like for me to fly up to Seattle for another interview. He set up my flight for me and I flew there two days later, November 20, 2014. That interview was another success and was basically a chance for them to get to know me in person. I was offered the position after the interview. I then did the drug test and background check right after they gave me the offer. I am now currently waiting to attend the training in Seattle which will start in a few weeks. I am beyond excited! Everyone I met along the way was extremely nice and very helpful. I can tell this is going to be a wonderful job with wonderful people.
Interview questions [1]
Question 1
Give me a time when you saw a coworker do something that was not ethical, and how did you respond to it?
Go by phone interview first and then next is manager interview, simple question regarding customer service questions. They are friendly. Better prepare an impressive self introduction and share some customer service experiences.
Interview questions [1]
Question 1
Do you have customer service experience and please share
I applied online. The process took 1 day. I interviewed at Horizon Air (SeaTac, WA) in Jan 2023
Interview
It was a job fair and once the doors were closed they would bring everyone into a classroom setting and describe the perks and description of the job. After the whole introduction they then proceed to bring everyone to the common area and call you one by one and will tell you afterwards if you got the job
Interview questions [1]
Question 1
How would you explain to a frustrated customer why their flight were canceled due to weather?
I applied online. The process took 2 weeks. I interviewed at Horizon Air (Portland, OR) in Dec 2018
Interview
Did a brief video interview after applying. Spoke briefly with a recruiter two weeks after applying and invited to a group interview followed by a 1:1. Said it would take 2-3 hours and it was over 4 hours when I was dismissed after two rounds of interviewing. You are not given any reason for not being chosen, just a "sorry we aren't interested at this time, you can re-apply in six months." They had 28 people for 6-7 positions, 4 of which currently work for or have worked for Horizon in the past. Several others had other customer service experience in the travel industry. Felt like a waste of time after two brief interviews. They should do a better job on setting up expectations, particularly with a large group. We were asked to be there at 1pm, the session to begin at 1:30 but it didn't start until 2pm. I'm never satisfied when the interview ends with just a "sorry." After the effort I put into preparing for the interview, I believe I should be given some feedback.
Interview questions [1]
Question 1
Tell me about a time you provided outstanding customer service.