Humana Customer Management Assistant interview questions

Either this organization is not actually hiring or they need another panel of interviewers. I’m convinced they are not even sure what an ideal candidate is. I applied online. I received a text and email about pre-screening questions to be eligible for an interview, which is odd because I never had to do that with other organizations. I watched two videos then I received an invite to interview. The interview was okay but they wanted you to answer their questions in a “story” form, which in my opinion is unnecessary. They asked a-lot of tricky questions about past employers. As a candidate you’re unsure if your answers will hurt your chances. They always say they been “where you are,” but yet don’t feel like you’re good enough for the role. I obtain a Bachelor degree and I have an extensive background working in a call center environment and in healthcare. Yet, I wasn’t selected. I was told two weeks but they sent a rejection email the same day. In my opinion stop posting roles if you’re not hiring.