I applied online. The process took 2 days. I interviewed at IHG Hotels and Resorts (West Valley City, UT) in Feb 2018
Interview
The first part was a phone interview just reviewing standard policies. During the one on one interview I was asked standard questions and then asked to handle a sample escalated call through role play.
Interview questions [1]
Question 1
"Have you ever hung up on a customer? If not, what would cause you to do so?"
