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      IXL Learning

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      Associate Customer Support Analyst Interview

      3 Sept 2024
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at IXL Learning

      Interview

      The recruiter reached out to schedule an interview within the week. I was asked about 3-4 questions. The interviewer was nice and personable. They got back to me a few days later.

      Interview questions [1]

      Question 1

      Why do you want to work at IXL?
      Answer question

      Other Associate Customer Support Analyst interview reviews for IXL Learning

      Associate Customer Support Analyst Interview

      19 Nov 2022
      Anonymous employee
      Harrisonburg, VA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at IXL Learning (Harrisonburg, VA) in Jan 2022

      Interview

      (Note: This is for Rosetta Stone) I submitted an application, and got a call from a recruiter around a week later. We set up a time for a virtual interview, which was less than a week later I believe. I was interviewed by a series of people: two people that would become my coworkers, their boss, and then the director of customer support for all of IXL. I was asked some basic technical questions, but most of it was focused on my experience in customer service. Lots of situational based questions, "Tell me about a time when you...", stuff like that. Everyone was super nice and professional. Only three days later I was offered the job. I was very happy with how fast this interview process was.

      Interview questions [12]

      Question 1

      What is your favorite operating system, and why?
      Answer question

      Question 2

      Could you tell me how to clear the cache and cookies on a Google Chrome browser, and explain what that does?
      Answer question

      Question 3

      Could you tell me about a time when you failed, and how you handled that failure?
      Answer question

      Question 4

      Why does Rosetta Stone interest you?
      Answer question

      Question 5

      What does customer service mean to you?
      Answer question

      Question 6

      Tell me about a time when you provided exceptional customer service.
      Answer question

      Question 7

      Tell me about a time when you disagreed with a supervisor.
      Answer question

      Question 8

      Do you prefer working in a group, or individually? Why?
      Answer question

      Question 9

      Tell me how to make a peanut-butter and jelly sandwich.
      Answer question

      Question 10

      Could you tell me about a time when you interacted with an irate customer or client? How did you deal with the situation?
      Answer question

      Question 11

      Could you tell me about a time when you worked with a team in order to accomplish a common goal?
      Answer question

      Question 12

      Would you describe yourself as introverted, or extroverted?
      Answer question
      3