I applied online. The process took 3 weeks. I interviewed at Kaplan (Miami, FL) in Jan 2012
Interview
Met with 2 mid level managers, one was polite, professional and on point with standard questions. The other would not have eye contact with me, she continued to type and look at her computer while speaking to me. As if she was working on emails or chatting with someone on communicator, rather then taking notes or giving me full attention..
Interview questions [1]
Question 1
How would I motivate the low performer who obviously knows there time is limited?
I applied online. The process took 2 months. I interviewed at Kaplan
Interview
I applied for an Operations Manager online via the Kaplan jobs portal. Two weeks later, I received an email from a company recruiter to schedule a phone interview. We needed to reschedule so set up another date and time. Recruiter did not call, I emailed them asking if I had the wrong date/time. Received a reply an hour later apologizing and setting up a new date and time for the phone screening.
Questions for the screening were typical questions asking about previous companies and roles. I followed up with a thank you email and followed up 2 weeks later. Nothing. 6 weeks after the telephone call I receive an email asking to schedule a telephone interview with the Hiring Manager. The recruiter didn't ask if I was still available, I mean I was, but 6 weeks!
Phone interview went well and scheduled an in-person meeting with the hiring manager right away. The in-person was great. Met with Hiring Managers boss as well, plus a company project manager. Hiring manager was in office with me when I sat down to speak to the PM. First thing PM mentioned was that she thought about applying for the job as well as she is always looking at the jobs portal to see what's available. The tone that she used was sort of "matter of fact, I am what you need." That was odd to me.
Interview questions [1]
Question 1
The in person interview began with picking my brain on the best ways to deal with unsatisfied customers who want a refund. A lot of back and forth. Hiring manager said he liked my approach.