Lumar Customer Success Manager interview questions

Very values focused and also asked questions about relevant experience.

Describe how you managed a senior manager in a customer who was reluctant to adopt your product. - Tell us about the most challenging renewal or upsell opportunity you have dealt with. What problems did you face and how did you address them? - Our purpose is to deliver measurable value to customers and convert that into revenue for Deepcrawl. Describe the process(es) that you think are key to fulfilling this purpose. - We know that A CSM has to be multi-skilled. What are the three most important characteristics you bring to the job? Give specific examples of how you have applied them. - Tell us what you think are the most important aspects of technical SEO, using examples of work done in this field where applicable.