Initial telephone interview then follow up with 1-hour interview with team leader and someone from recruitment. They were friendly and informative, and also honest about how my lack of industry knowledge may impact my application. Asked multiple questions around showing experience in dealing with conflict in the work place, as well as standard questions around why I wanted to work for Mace. Even though I was referred by a current employee, and despite chasing 3 times, the person in HR never got back to me, which put a dampener on the experience.