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      Customer Success Interview

      26 July 2023
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Mode Analytics in June 2023

      Interview

      I should have seen the reviews here and caught the ghosting pattern. They wasted almost 2 weeks of my life and had elaborate interview rounds, with one where 2 different people took back-to-back interviews for an hour. They also gave some dummy data to create a business review presentation and had specific questions they wanted me to cover. It was all going well but for the last round, they left me hanging since their company was bought over by another company the same week. Absolutely wasted my time and energy and killed my enthusiasm. This is absolutely no reason to leave someone hanging. If your company is in the middle of a takeover, please freeze hiring completely and stop wasting people's time.

      Interview questions [1]

      Question 1

      They mostly asked about my current challenges in my current job and previous job experience and gave out elaborate time consuming tasks only to vanish later.
      Answer question
      1

      Other Customer Success interview reviews for Mode Analytics

      Customer Success Interview

      17 Aug 2019
      Anonymous employee
      San Francisco, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 5 weeks. I interviewed at Mode Analytics (San Francisco, CA) in June 2019

      Interview

      Having been through many startup interview processes, I was pleasantly surprised at Mode's approach. From the first outreach, every touchpoint was thorough and thoughtful, where the recruiting team and hiring managers expressed genuine desire to see me succeed in learning more about the company values and fit and expressing my skillsets in relation to company needs. The entire team contributed time, perspective, and partnership to ensure that there was the right fit, which is rare in many companies these days. In short, interviewing at Mode was one of the best interview experiences that I have had to date. The team provided a combination of transparency and genuine approach to role fit that is rare in many companies, and it is a huge part of why I joined Mode! On top of the interview experience, the dedication and appreciation to living up to values and integrity is exceptional, rare, and inspiring. First call with Recruiting Second call with Hiring Manager First onsite with additional team members Second onsite with case review and deeper dive conversations

      Interview questions [1]

      Question 1

      Why Mode? Case Interview about Customer Success structure, approach, and methodology
      Answer question

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