I applied online. I interviewed at NFU Mutual (Glasgow, Scotland) in May 2023
Interview
Very thorough it was above expectations was pretty easy and people were friendly, was also a good place to work I would be happy to go back if I had the chance
Other Customer Service Representative interview reviews for NFU Mutual
Process was okay but quite impersonal. I went through at three stages just to tell me I didn't get the job which I felt was too much. They were quick in their communication however which was a plus.
NFU Mutual response
1y
Thank you for letting us know about your interview experience for the Customer Service Representative role. We're pleased to hear that you received timely communications but will feedback to the team that you felt the process was long and impersonal. We wish you every success in your future career.
I applied online. The process took 2 weeks. I interviewed at NFU Mutual (Stratford-upon-Avon, England) in Feb 2015
Interview
Very straightforward. Applied online got called a week later for an interview. Had a role play and a quick test then interview with two members of the team.
Everyone extremely friendly. Interview process quite streamlined. Office is lovely and location great. On site parking.
Interview questions [1]
Question 1
Describe a difficult situation with a customer
Why do you want to work here
Give example of a time you suggested something to make client experience better
