I applied in-person. The process took 2 weeks. I interviewed at NRG Energy (Charlotte, NC) in Jan 2022
Interview
I was interviewed by 2 upper level managers, standard customer service interview questions as well as roll play request for 2 service calls. I was given an tour of the facilities and ended interview with them letting me know that their company has an extensive hiring process and that it would take up to 6 weeks to actually be hired on.
Interview questions [1]
Question 1
Give me an example of a time that you were able to overcome a call with an angry customer.
I applied online. The process took 3 weeks. I interviewed at NRG Energy
Interview
Interviewed through agency, if the agency approves you will then meet with the hiring manager. NRG is located downtown so the traffic is horrible leave an hour before time. Employees are not welcoming when you are new.
