hiring done through temp agency, group interview including a test to see how well we could navigate a computer. Second interview over the phone, third interview with netflix managment. They had you role play a phone call, and give feed back, in a group setting, different from others, felt a little awkward during third interview. Was chastised for dressing professionally to an interview.

Started with a phone interview, then Group interview. Role play scenarios on how to handle fictional situations to see how you handle tough customer interractions. Then computer based assessment.