After applying through the company's website using LinkedIn, I was contacted by a recruiter the very next day. She set up a phone interview for the following week. The conversation consisted of the standard, generic interview questions that many inexperienced recruiters ask. At the end of the interview she asked me to come in for a group interactive interview the following week. Once there, I saw my recruiter, another recruiter, the operations manager, two HR managers (who only came to listen for a little bit), one CS supervisor, and five other applicants. Everyone was very friendly, yet it felt a little robotic and superficial. They informed us they were going to try a few new interview techniques after we sat through an informational powerpoint presentation. The powerpoint was basically verbatim off the company website. I felt like it was a waste of time... They gave us the opportunity to start a fake business and pick out our roles based on a list they provided. Then, we had to discuss why we chose those roles and why we would be a good fit for them, although I think we all were a little confused on what we were supposed to say... They said they were running out of time and had to skip the other exercises, so we moved on. Veritably, it felt a little pointless. We then toured the facility and broke up into groups of two. We got to meet with a CSR and listen in on calls while the team discussed our candidacy in private. The operations manager came out and asked individuals one-by-one to either come into his office, where he offered the interviewees a job, or walk them to the door, where he would tell them they "would hear from the recruiter regarding next steps." The annoying part was how long he made people wait, especially those he wasn't even considering. Overall: I left with a good impression of the company. It appears they treat their employees well, but it's definitely limited in terms of growth. The recruiting staff is young and inexperienced; yes, it shows. The management wants to make you feel as though you're valued, whether that to be true or not is unknown.