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      Customer Service Representative Interview

      29 July 2015
      Anonymous interview candidate
      Salt Lake City, UT
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Netflix (Salt Lake City, UT) in July 2015

      Interview

      I filled out a short application online. I received an email about two weeks later asking me to do some tests including, grammar, typing and technical test. You also had to do this weird thing were you had to either take a video of yourself answering some questions or have a automated voice call. Warning: if you do the automated voice, you have hardly any instructions on how to proceed and I did horribly. Somehow, I passed that part of the hiring process and was emailed for a phone interview. This was pretty standard and just be yourself. It was about 10-15 minutes and I was asked to come in for an interview. Make sure you ask what you need to bring. In my case, they told me to come dressed casual and to be 10 minutes early and to BRING TWO FORMS OF ID. I showed up and met with some other interviewees, most of which were great and full of energy. This interview lasted about two hours and here is how it went down. -The recruiter and two Netflixcs employees were in the interview. The first thing asked was what is our favorite show or movie and how to we enjoy it. -There was a small slideshow deal and then we were asked to roleplay. Basically, the recruiter made up a scenario for each individual and the individual had to act like the owner of a business while the recruiter was the customer. -After the first roleplay, we had to do a second round of roleplay questions. In this roleplay, the two Netflixcs employees would give each individual feedback and you were to implement it into the second roleplay scenario. Now, this is something I found a bit strange. Almost everyone had negative feedback but me and another person. They said I did a great job and really didn't offer much else. This roleplay was a netflix specific scenario and you had to go up on a laptop in front of everyone and "take a call". I nailed it, or so I thought. I didn't sound scripted, I sounded confident and knowledable. It was all around, a good customer experience. -After this last roleplay, we were told that they were going to step out and talk, then pull each of us out for a chat. I was one of the first few called out and I knew this was probably not a good sign. The recruiter didn't even take me in another room, she literally walked me out the door and said "we are just pulling people out and letting them know we will have a decision in a few days." Now, I understand that I may not fit the role that Netflixcs is wanting for employees. What I don't understand and what I find as an insult to my intelligence is everything that happened in the last minute after I left the room full of people. You ask us to bring two forms of ID but somehow you are now needing a few days to discuss it? Don't be a coward and just be honest with people. We are all adults and should be treated with a basic level of respect. This really told me a lot about how working at Netflixcs might be, and I don't believe I would have been a good fit with the lack of professionalism on their part that has taken place as soon as leaving the group interview. I still haven't gotten the courtesy email or phone call the recruiter said I would get when walking out the door. Good luck to anyone interview there and don't expect to get the job, even if you have always provided a positive customer experience with great energy.

      Interview questions [1]

      Question 1

      What is your favorite movie or show and how do you enjoy watching it.
      1 Answer
      4

      Other Customer Service Representative interview reviews for Netflix

      Account Manager Interview

      1 June 2026
      Anonymous interview candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I interviewed at Netflix

      Interview

      Got to very last stage. Process was: 1 30 min interview with HR 1 30 min interview with Hiring Manager 3 30 min interviews with three stakeholders (people you'd work with if you got the role)

      Interview questions [1]

      Question 1

      Why Netflix? Why Account Management? What do you see the challenge for Netflix be?
      Answer question

      Account Manager Interview

      26 Jan 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at Netflix

      Interview

      HR, Manager, Panel Interview - included people on variety of teams, and in-person interviews. There were a total of 5 or 6 rounds of interviews. The in-person interview was last step before hiring.

      Interview questions [1]

      Question 1

      Client communications, organizational skills, feedback culture.
      Answer question

      Account Manager Interview

      13 May 2025
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Netflix

      Interview

      Straightforward process, with 3 interviews: recruiter, hiring manager, peer interview. highlighting so much on the experience you have, quite chaotic but transparent with the process and what they are looking for. Very performance based.

      Interview questions [1]

      Question 1

      Work experience in similar positions
      Answer question