OVO Customer Service Advisor interview questions

15 minute phone interview where I was then invited to come in for a short presentation, interview, roleplay and written exercise. Interviewer was very friendly, asked me about 10 questions relating to my experience, why I want the job, past achievements and hypothetical scenarios. Role play consisted of studying a fact sheet and using that information when dealing with two "phone calls", one being nice and the other frustrated and angry. Written exercise consisted of writing an email to the last "caller".

Various customer service team leaders conduct the interviews, which involve a chat with standard interview questions and a pair of roleplays. It's all fairly standard stuff; building a good rapport is important, but for me wasn't challenging. There's a brief simple written element where you write a paragraph about solar power (and are given an iPad to research on).