Hi there, Thanks for leaving this feedback. It’s a valuable review and worth my consideration. I also really appreciate all the time and effort you put into the recruitment process with us. I know that won’t have been insignificant. In terms of some of the issues you raised, I hope the following will help explain the context and our approach in a bit more detail: - The process is thorough, intense, and with quite a few stages: absolutely! Being a hyper growth scale up making the impact we’ve been trying to make, means we need to make the best decisions when it comes to who joins our team. Whilst we have adapted our process, it remains as you’ve described so that we continue to succeed both in the UK and across the world. People are at the centre of how we succeed. Thoroughness in our process matters. - Discovery Day: we’re looking for people like you described in terms of being a team player and a good communicator. We don’t over interfere in allowing candidates to get on with the task at hand during the DD on purpose. We are incredibly aware of pushiness and it’s something that doesn’t aid candidates, as it’s not our style. Hence, what you observed will unlikely have aided candidates. - Numerical & Verbal Reasoning Tests: both tests help us to understand skill set that is needed for a complex and fast moving role where you need to grapple with complex issues around billing and metering. The Energy Specialist role covers every element of Ops and that is what makes it unique and challenging. We are super flexible for candidates that are longer out of school, as we know some people might be out of practice on this stuff. In terms of not having access to your scores, now that you have raised it, I don’t see any reason why you shouldn’t be given it. If you want yours, pleased reach out to your Talent Partner and Instant Impact and reference this conversation and I will make sure you get it. I’ll also make sure that we offer the scores moving forward as you have raised a good point here. - Salary and compensation: the salary is above the UK minimum wage. All permanent employees are gifted share options, in what is the UK’s fastest growing energy supplier and tech company, making an impact in new markets around the world. We are one of the very few double unicorns in the UK. As such, we all share in the success of the business and this gives all the team real value. Thanks again for your feedback. Wishing you all the best with your future job search. Cheers, James Doyle Head of Ops