I applied through a staffing agency. I interviewed at Octopus Energy (London, England) in Dec 2021
Interview
A thorough and innovative experience packed full of information and incites into the company. Each part of the process was executed well and the time frame estimates for each process had it all flow great. A very enjoyable experience and it flew by!
Interview questions [2]
Question 1
How would I be able to transition from face to face customer service to working remotely?
I have a customer who is upset and needs a response over email asap but it’s something I don’t have information on. Everyone in office is unavailable and not contactable but customer wants an answer. What would I do?
I applied online. I interviewed at Octopus Energy (London, England) in June 2023
Interview
Friendly and engaging, The team at Octopus were extremely courteous and welcoming, 1st we had a one on one interview with a 3rd party (Who was just as friendly as supportive) then the group stage with Octopus themselves, It was pleasant seeing employees pop in for a hello and to wish us good luck, All candidates would give a claim to fame fact and some of the stories was absolutely amazing! We had a group task which we would all come together in groups which was great to get to know potential new team mates. Afterwards we had 1 on 1 interview and Q&A session which was super useful. We was then invited to a final interview.
Interview questions [1]
Question 1
Describe a time you encountered a unhappy customer? & what did you do to help.
I applied online. The process took 1 week. I interviewed at Octopus Energy (London, England) in Mar 2022
Interview
The interview was in 3 parts, the first part I spoke to a manager, then we had a 3 hour assessment day which was a really informative and a great way of getting to know more about the company. Then a half an hour chat with a manager afterwards where they confirmed your employment.
Interview questions [1]
Question 1
Tell me about a scenario where you feel you could have handled the situation better.
I applied online. The process took 2 weeks. I interviewed at Octopus Energy in Feb 2022
Interview
I had a 3 stage interview
1 - with Charlie from Instant Impact
2 - with a Octopus Energy Evaluator
3 - with a Digi ops manager who offered me the job there and then
Interview questions [3]
Question 1
What made you apply for octupus energy over the rest of the competion?
