Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Ola

      Is this your company?

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Ola reviews | Ola jobs | Ola salaries | Ola benefits
      Ola interviewsOla Senior Manager - Process Excellence interviewsOla interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Indeed, Inc.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Senior Manager - Process Excellence Interview

      10 Dec 2017
      Anonymous interview candidate
      Bengaluru

      Other Senior Manager - Process Excellence interview reviews for Ola

      Senior Manager Process Excellence Interview

      22 Oct 2017
      Anonymous interview candidate
      Bengaluru
      No offer
      Negative experience
      No offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Ola (Bengaluru) in Oct 2017

      Interview

      I Applied through a referral. I received an email from HR, asking a case on how to improve customer retention, to be submitted in 3 days. After submitting the case, with elaborate answers, did not hear back from them for a month, despite repeated follow-ups with the HR. The emails just went ignored.

      Interview questions [1]

      Question 1

      How to improve customer retention?
      Answer question
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Ola (Bengaluru)

      Interview

      Got lead from LinkedIn. After initial discussion with the job poster , was asked to send in my resume through email. Post sharing resume, was asked to prepare a presentation on a topic on lean and six sigma approach. I shared the presentation outlining causes and suggesting possible solutions and new product ideas. Later, telephonic interview was scheduled where the presentation was highly appreciated and multiple scenarios were discussed to assess my thought process at different situations. I was given a positive feedback on the know how's and was told that someone from HR will connect for next step. Waited for a week and had no response. When I contacted the HR, was told that she will check and get back to me but had no communication from her later. I got in touch with the LinkedIn connect and he responded me that although I am good at subject matter but I am not a good fit for OLA culture. To my surprise, within the same week, one of my product suggestions-OLA specialized packages for major tourist attractions was launched-Bannergata zoo package. My overall conclusion is that now companies are looking for product suggestions and process improvisation through these mock interviews and presentation., Which is highly unethical. Beware sharing presentation and Insights to a company .

      Interview questions [1]

      Question 1

      How would you plan to reduce the customer dissatisfaction score from 70% to 30%.
      1 Answer
      6