The interview process was intensive, but One Medical offers significant support to help you prepare. You'll work closely with a recruiter who guides you on what to expect during your meetings, the types of questions you'll face, and how to frame your answers. The process includes meetings with multiple department heads, role plays, and the submission of a writing sample.

First a 30 minute phone interview with a recruiter, who asked customer service-focused behavioral questions, and confirmed details of the role and which of the offices that was hiring was my first choice. Then a 2-hour video call interview with several parts : -Shadowing someone in a similar role at another office (due to this I had to sign HIPAA forms beforehand) -Two customer service roleplays with that person -Some behavioral questions from that person Then, the manager of the office I was applying to took over the interview : -Several more behavioral questions, all customer service-focused -A 15-minute window to write a reply to a hypothetical e-mail from a patient -Feedback on the reply to the e-mail -Time for me to ask questions Definitely a more involved interview process than for similar roles at other companies, but everyone I spoke to was upfront about that, considerate of the time it took, and was committed to making sure that I came away with useful feedback whether or not I was offered a job. Regular reminders from the recruiter and interviewers that it was always okay to ask for clarification or take a minute to think about my answers. Additionally, the recruiter scheduled a call with me the day before the video interview to explain the process and make sure I could prepare, which I really appreciated.