I applied online. The process took 3 weeks. I interviewed at Progressive Insurance (Tampa, FL) in Mar 2017
Interview
I applied online and the next day I received a call from a lady who works for a recruiter that handles a large portion of Progressive's hiring. It was essentially a brief preliminary "qualifying" type interview. Was sent an assessment that consisted of your typical "strongly agree - strongly disagree" type personality test and some basic math. A face-to-face was set up for the next week in Tampa. A week after that, went to an interview with Progressive and received a call after that with the offer. Waiting for them to set up an orientation.
Both face to face interviews were in the "STAR" format. If unfamiliar I would suggest googling up some tips, they will really help you. The process took about 3 weeks. I've had to meet with multiple people and there wasn't one that wasn't exceptionally nice and friendly.
What STAR stands for:
(S) Situation. Think about and describe a situation that fits the topic of what the interviewer describes.
(T) Task - Describe what you were working on when your Situation arose.
(A) Action - what action did you take to deal with the situation
(R) Result - what was the outcome?
Interview questions [1]
Question 1
Something along the lines of "Think about a time that you had too much work to do and not enough time left in your shift to do it"
I applied online. I interviewed at Progressive Insurance
Interview
I submitted my application and then got invited to complete a HireVue interview. It was about eight questions, all requiring STAR style responses. After I finished the interview, I received a rejection email. I honestly hate when companies play in people’s faces like this. What was the point of making me do an online interview if you already decided based on my resume? If you weren’t interested from the start, just say that. I have very little respect for companies that reject people through recorded online interviews, without ever allowing them to speak to a real person. It feels less like recruiting and more like a way to collect personal data our voices, our faces, without any real intention of moving forward.
Interview questions [1]
Question 1
Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes.
I interviewed at Progressive Insurance (Providence, RI)
Interview
Straight forward typical call center interview. Initial interview was a phone screening where the recruiter asked for a background description of my resume. Two days later I interviewed with a supervisor and hiring manager. Entire process took about 2 weeks to receive job offer.
Interview questions [1]
Question 1
Tell me about a time you were able to de-escalate a customer.
Recruiter was rude, emailed me an hour before my interview and asked if I was available right now. I quickly responded and said that I could be ready in 20 mins sighting that our original interview was not for another hour. Upon the interview he made a comment about not being able to drop everything and start the interview an hour early. I had inquired about a religion question and holidays that differ from normal US holidays and he said yeah that wouldn't really align with our values. I should have sued. He sighted on my after interview report that I didn't have the experience he was looking for (which was a lie).