I applied online. The process took 4 weeks. I interviewed at Progressive Insurance (Baltimore, MD) in May 2021
Interview
The assessment is thorough and you will need to dedicate at least an hour in a quiet space, on a COMPUTER, to take it.
I recommend reviewing STAR format and questions prior to submitting your recorded interview. You will only have a couple minutes and two attempts to recite each answer. Look into some of the questions on here to get an idea on what will be asked.
During your second virtual interview with the hiring manager, place heavy emphasis on any customer service or call-center based experience you have. They want to know that you can deal with a high level of stress & that you have experience on phones, dealing with disgruntled customers all day. They also want you to appear dedicated to work more than 40hrs a week.
Some hiring managers get back to you within a week, but I was offered the position during the video call.
Be confident. Upbeat. Transparent. Honest!
Applied 05/04/21
Assessment 05/06/21
1st Video Interview Request (Pre-Recorded HireVue Interview) 05/10/21
1st Video Interview Submitted 05/12/21
2nd Video Interview Request (With Hiring Manager) 05/19/21
2nd Interview Complete 06/08/21
Offer Received 06/08/21
Background Check Requested 06/09/21
Background Check Complete 06/11/21taken on June 4, 2021
Interview questions [1]
Question 1
Describe a time where you went above & beyond for a customer.
I interviewed at Progressive Insurance (Malvern, PA)
Interview
I applied and was sent an email to complete a 30 minute assessment that must be completed within 6 days. I completed the assessment about 2 hours after receiving the email. Within about 30 minutes of completing the assessment I received an email stating I was selected for a short video interview as soon as possible and submissions are reviewed in the order in which they are received. This is how far I am in the process so far.
Interview questions [1]
Question 1
In the assessment they asked more likely style type of questions and behavioral questions. Some parts of the assessment are timed.
I applied online. I interviewed at Progressive Insurance in June 2026
Interview
I have not completed the process yet but, first was an online assessment, then if you 'pass' you are moved on to a HireVue video interview which takes about 30 minutes with 8 questions. After the recorded interview, I received an email to schedule another online interview but live with the leadership team.
Interview questions [4]
Question 1
Tell me about a time when you had together information from multiple sources to solve a problem describe the situation the stuff you took together the information and the outcome
Misunderstanding between you and a customer, and you were unable to meet your expectations describe the specific situation the actions that you took and the outcome of the situation
Tell me about the situation when you had to adapt existential process or encounter while working on an assignment at work or during college please describe the situation how you adapted to the change and the results
Think about a time when you need to learn something new in order to accomplish a task at work or during college, please describe the situation your actions and the outcome
I applied online. I interviewed at Progressive Insurance (Colorado Springs, CO)
Interview
Met the minimum requirements, then I got a link to the four part assessment. Once I passed the assessment, almost right away I got an invite to a HireVue interview. Finally, I got to interview with real people.
Interview questions [1]
Question 1
Tell me about a time when you had to deal with a difficult customer.