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      Progressive Insurance

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      Claims Adjuster Trainee Interview

      8 Jan 2016
      Anonymous interview candidate
      Marietta, GA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Progressive Insurance (Marietta, GA) in Jan 2016

      Interview

      I interviewed today at the Marietta, GA location. The overall experience was great. I applied with them back in November of 2015 on the Progressive website. A recruiter contacted me a few days before Thanksgiving letting me know they were going to continue with the hiring process. I took the assessment (which was easy). That following Monday she sent me another email to let me know l'd passed the assessment and someone would contact me soon to setup a phone interview. Within two days I received an email to setup my phone interview, which ended up being on the 22nd of December. The interview was simple and straightforward. We reviewed my resume, then she asked what I knew about Progressive. Afterwards she asked 2 Target Selection questions. Answer these questions using the STAR method. (Thanks Glassdoor you were a life saver!! If you need help research online as well as this site. I got A LOT on helpful hints and tips from here.) After the interview she said I'd hear something back within a week or two but 10 ten after I hung up she sent me a email stating I would be moving forward. YAY! I received my invitation to complete a background check about a week later. They do a THOROUGH investigation into your work history as well as your education so DON'T LIE. During this time I received my call to schedule my in person interview. (1/7/16) I received an email on 1/5/16 stating that my background check was completed and forwarded to my recruiter. The in-person interview was extensive. It was two hours with two different managers. The first interviewer was very engaging and fun. She started by reviewing my resume followed by 6 Target Selection questions (again answer they using the STAR method). The second interviewer was very dry and really seemed disinterested. He started the interview the same way as the previous interviewer. Though towards the end he began to open up a little. Finally got a smile out of the guy. The only negative thing I have to say is that he (the second interviewer) didn't ask the target selection questions or maybe it was the way he worded them. They (progressive) placed a lot of emphasis on the fact that they prefer you to use the STAR method when answering the questions. It threw me off my game a little bit with the switch up but matter I plowed right through it. Afterwards he said I'd hear back from them in a week or so. I'm waiting! Lol!

      Interview questions [1]

      Question 1

      Phone Interview: Tell me about a time you made a bad decision? What happened? In-Person Interview: Tell me about a time where you made or suggested a change in policy or procedure at work? (Definitely research the STAR method and Progressive)
      7 Answers
      3

      Other Claims Adjuster Trainee interview reviews for Progressive Insurance

      Claims Adjuster Trainee Interview

      25 May 2026
      Anonymous employee
      Colorado Springs, CO
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Progressive Insurance (Colorado Springs, CO)

      Interview

      Met the minimum requirements, then I got a link to the four part assessment. Once I passed the assessment, almost right away I got an invite to a HireVue interview. Finally, I got to interview with real people.

      Interview questions [1]

      Question 1

      Tell me about a time when you had to deal with a difficult customer.
      Answer question

      Claims Adjuster Trainee Interview

      23 May 2026
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Progressive Insurance

      Interview

      It was a fairly lengthly process which involved the application, an assessment, pre-recorded one way interview, and a live virtual interview. Asked behavior-based STAR questions. It was extensive with at least 10 questions.

      Interview questions [1]

      Question 1

      A time I had to make a difficult decision.
      Answer question

      Claims Adjuster Trainee Interview

      21 May 2026
      Anonymous interview candidate
      Allentown, PA
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Progressive Insurance (Allentown, PA) in May 2026

      Interview

      The interview process is extensive, there are several levels after applying for the position. Initially there are several questions to answer followed by a video interview with Behavioral questions to be answered in their STAR format (Situation, Task, Action, Result) followed by the following interview with an actual manager. This interview was also answering additional behavioral questions in the STAR format and answering several other questions. After all was said and done. I received an e-mail informing me they went a different direction.

      Interview questions [1]

      Question 1

      Why are you interested in becoming a Claims Adjuster, and why Progressive?
      Answer question