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      Customer Service - Work From Home Interview

      31 July 2020
      Anonymous interview candidate
      Havelock, NC
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at QVC (Havelock, NC) in July 2020

      Interview

      I was given a choice between two options of a time slot for a phone interview. Interview was short and to the point. Interviewer mentioned she was a slow typist and to have patience with her. Stated she would be asking three behavioral questions and would be recording my responses. After 10 minutes, I had successfully answered each question. I felt that I did rather well, being that I’ve encountered those questions in past interviews where I’ve been offered positions; however, that was not the case in this instance. I’m truly confused as to what exactly she was looking for me to say, and I am a bit frustrated that there’s no real way of understanding why my answers didn’t match their criteria.

      Interview questions [3]

      Question 1

      How did you handle an unsatisfied customer and what steps were necessary?
      Answer question

      Question 2

      Describe a negative criticism management or another coworker has stated about you that you didn’t agree with.
      Answer question

      Question 3

      If an inconvenience pops up, how do you address it and work toward a resolution?
      Answer question