I applied online. The process took 1 week. I interviewed at RBC (Toronto, ON) in Feb 2018
Interview
I applied online and the interview process took 1 week. I believe it varies, however in my case, I had 2 phone interviews and an in-person interview. First phone interview was for going over my resume (to verify) and reasons for applying for the position. Second phone interview consisted of behavioural questions. Lastly, the in-person interview was a mix of behavioural questions and facts the interviewee wanted to know about me. Overall, it was a very professional and pleasant process.
Interview questions [3]
Question 1
Tell me about a time when a customer was not satisfied. How did you handle the situation?
A short HR phone screen followed by an in-person interview with two branch managers. It involves behavioural questions and questions about specific experiences on the resume. There might be a role playing element in the in-person interview.
Interview questions [1]
Question 1
Why RBC? Why this role? What's the one time you went above and beyond to ...?
the interview is easy. 1st with HR, 2rd with a branch manager. Most questions are behaviour questions and experience related to customer services and sales. The interview is quite quick, just 15-20 minutes
Interview questions [1]
Question 1
Do you have sales experience?
Tell me about a time you deal with a frustrated client
The interview includes 2 rounds: 1st round with HR, 2nd round with branch manager. You need to have IFC certificate for the position, but actually they don'r use this one
Interview questions [1]
Question 1
background for 1st round, and behavior questions for 2nd round