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      Credit Advisor, Digital Center Interview

      11 July 2018
      Anonymous employee
      Calgary, AB
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at RBC (Calgary, AB) in June 2018

      Interview

      Applied in May and got a notification for online assessment in May 29. The online assessment was quite simple but you need distraction free environment to be successful. It simulated a call Center job where by you will receive calls from 4 customers and your ability to type fast and listening skills and customer service skills would be Examined. Section 2 was a bit of simple arithmetics/quantitative reasoning. The final part which took about 1 hour was more of knowing your personalities and behaviours at work. Got a mail that I passed after two weeks and had a telephone interview booked for a week later. It was centred around behavioural question. Final interview was a Group interview which involved team exercise and call Center simulation. It was a nice experience to have.

      Interview questions [1]

      Question 1

      Why did you apply for this job? Tell me about when a customer asked for additional request and how did you handle it? What are your 3 greatest strengths that you will bring to this job? Tell me about a time you had conflict with your colleague, what did you do and what was the result?
      Answer question