Rackspace Technology Interview Questions | Glassdoor.com.au

Rackspace Technology Interview Questions

Interviews at Rackspace Technology

531 Interview Reviews

Experience

Experience
61%
15%
24%

Getting an Interview

Getting an Interview
49%
20%
17%
4
4
4
2

Difficulty

3.2
Average

Difficulty

Hard
Average
Easy
  1.  

    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Rackspace Technology in April 2020.

    Interview

    Initial call with Recruiter (1hr) and then a 10 min slide deck preso, 20 min role play, 20 min Q&A (Rackspace questioning you), 10 min Q&A for candidate. It takes time to prepare, research and create preso although the preso and role play highly determines whether you get the job or not.

    Interview Questions

    • Why do you want to work for Rackspace?   1 Answer

  2.  

    Customer Engagement Specialist Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience

    Interview

    Great interview but no followup. HR will not even acknowledge me when I ask for status, next steps, or even if I'm still available. I would be fine even with the response of "not what we're looking for" but apparently the process is either "yes" or "crickets silence". Some response is better than nothing.

    Interview Questions

    • General questions about how to engage a difficult customer. Pretty standard.   2 Answers
  3. Helpful (1)  

    Manager Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience

    Interview

    So many reviews here mention being ghosted. I took that with a grain of salt and went in with high hopes. Recruiter contacted me, scheduled time and never showed.... TWICE. When I contacted them to ask if the call was still happening, no answer.

    Recruiters are often the first impression of the company. When is management going to look at these reviews and take action? Surprised a well known company is operating so unprofessionally.

    Interview Questions


  4.  

    Accounting Interview

    Anonymous Interview Candidate in San Antonio, TX (US)
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through college or university. The process took 2 weeks. I interviewed at Rackspace Technology (San Antonio, TX (US)).

    Interview

    I was contacted via email and had communication via text by a recruiter. I eventually had a phone interview that lasted 30 minutes then went in for an interview which lasted about an hour and twenty minutes.

    After both interviews I was told that I would be contacted by Rackspace via email or text for a decision. I never received a response as to the decision after waiting for over a month. The recruiter who had texted me via messages stopped communicating with me altogether, cold-turkey. It was highly unprofessional and a huge waste of time.

    Interview Questions


  5.  

    Accounting Interview

    Anonymous Interview Candidate in San Antonio, TX (US)
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took a week. I interviewed at Rackspace Technology (San Antonio, TX (US)) in November 2019.

    Interview

    Applied for two different internship positions and one position was a video interview, the other was a phone interview followed by in person interview. Very inconsistent with interview process between two departments.

    Interview Questions


  6.  

    Vulnerability Analyst Interview

    Anonymous Interview Candidate in San Antonio, TX (US)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 3+ months. I interviewed at Rackspace Technology (San Antonio, TX (US)) in November 2019.

    Interview

    I was contacted by a recruiter and scheduled for an hour long video interview. The video interview consisted of 3 people asking questions, mostly technical and then about 3 "personality" type questions each. Two weeks later I was called in for an onsite interview. The interview was 3 hours long. I first met with "Upper management". One of the guys "team lead for team I was applying for" was very professional and friendly. Their compliance person was outgoing, but didn't seam to be at all technically inclined. The third person was unprofessional (toothpick in mouth feet up and arrogant). After an hour the next group came in. The second group was experienced team members and they went over technical questions, with some hr type questions thrown in there. The third group involved junior members who went over technical and hr questions. At the end I was told they had more interviews for that week and to expect feedback (positive or negative) within a week or so. I never received any feedback and a month after reaching out to the recruiter to see if there was any feedback at all I received no reply.

    Interview Questions


  7.  

    Team Lead Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience

    Application

    I applied online. I interviewed at Rackspace Technology.

    Interview

    Extremely unprofessional company. Went through multiple interview rounds. promised an offer over the phone coming soon and never followed up , just ignored emails and calls.. please dont waste your time interviewing with the comp.. any unless you have no job.. if they treat job candidates like that god know how they treat you once you get in.. good riddance

    one of their principles is full transparency .. lol (all marketing BS).. they are completely the opp

  8.  

    Customer Service Technician Interview

    Anonymous Employee in San Antonio, TX (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at Rackspace Technology (San Antonio, TX (US)) in October 2019.

    Interview

    A few hours after applying for the position, I received an invite for a HireVue assessment where they asked you to complete within 24 hours - one essay scenario question,
    two multiple choices and two ranking questions regarding your shift preference and pay.
    A couple of days after that, I received an email inviting me to attend an interview at the San Antonio HQ. Was also provided a study guide as to what questions would be asked, and to read up on basic knowledge about the company.

    There were 18 candidates altogether on the interview day, which was scheduled between 8:30am - 11:30am. They mentioned that there were only 6 available positions. The first round of interviews, we were all called out of the room by a Team Leader, who asked a few basic questions. Then after everyone had been interviewed, they picked 12 candidates to move to the next round.
    Next round of interview was with the Managers. Some simple questions on handling customer issues and experience.

    Interview Questions

    • What is the difference between IMAP and POP?   Answer Question
    • What is SMTP?   Answer Question
    • Describe how email works, from the moment you hit send? (high level explanation)   Answer Question
    • Scenario :
      A customer has informed you that their CEO will be present in a live troubleshooting session the next day, and you have assured them that you will be present in the call to handle the situation. The next day, you get a call from another customer 10 minutes before your scheduled important call. What do you do?   Answer Question

  9. Helpful (1)  

    Service Delivery Manager Interview

    Anonymous Employee in New York, NY (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3+ weeks. I interviewed at Rackspace Technology (New York, NY (US)) in September 2019.

    Interview

    Applied online. Within 1 week received call from recruiter and initial screening info. Next week interview with hiring manager and another coworker. Following week interview with Director. Offered received after 3 days after interview with Director. Everything was quick and organized.

    Interview Questions


  10. Helpful (1)  

    Aws Cloud Administrator Interview

    Anonymous Interview Candidate in San Antonio, TX (US)
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Rackspace Technology (San Antonio, TX (US)) in September 2019.

    Interview

    The process took 3 weeks aprox.
    I applied online through their Careers website. The use of Jobvite is really good overall because you can see the status of your application (one draw back is email correspondence is not so straightforward). I was contacted in about 4 days for a quick (15mins) phone call screening interview, which had just a bit of technical questions. I was told that a team member for the position would do a more technical phone screening, which took about 4 days to schedule. The questions got definitely harder, but about half of the questions were cultural fit, and behavioral questions. I was not told if they wanted to proceed right away, but my Jobvite application status did change accordingly. Then I got an email saying that they wanted to do an on-site interview. The on-site interview was 2:1 ratio and three different parts of the team interviewed me for about 45-55mins each (total of about 3hrs) with around 70% technical questions and the rest behavioral or situational. The whiteboard was used extensively and used with two of three teams. They were all very respectful and professional. One technical questions, if I asked for clarification they would be really helpful and even guided me along the way. The questions covered mostly Networking, AWS products, Cloud Administration, and Customer Service questions.

    Interview Questions

    • Tell me about a time you dealt with an irate customer?

      If you had a customer on the line, and you could not answer the issue by yourself, and no one else was around you, how would you handle the situation?

      (I cannot disclose the technical questions)   Answer Question

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