Ritz-Carlton Interview Questions | Glassdoor.com.au

Ritz-Carlton Interview Questions

Interviews at Ritz-Carlton

284 Interview Reviews

Experience

Experience
74%
16%
10%

Getting an Interview

Getting an Interview
65%
10%
9%
8
4
2
2

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1.  

    Front Desk Agent Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Interview

    Thorough interview process with multiple team members. Well communicated date and times to fit my schedule. They gave me a great sense of what the job entails and department goals.

    Interview Questions

    • Give me and example when you delivered excellent customer satisfaction.   Answer Question

  2.  

    Lead Concierge Interview

    Anonymous Employee in Philadelphia, PA (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Ritz-Carlton (Philadelphia, PA (US)) in April 2020.

    Interview

    Filling out the original application orientation a well kept appearance while being well mannered checking up with the status of your application keeping all your documents in order along with everything detailed information emails being in control and respected at the same time

    Interview Questions

    • where do you see yourself in the next five years   1 Answer
  3.  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Ritz-Carlton.

    Interview

    I applied remotely to a property in a Caribbean destination, so the whole process was conducted over the phone. I had a phone interview, then received an offer shortly after.

    Interview Questions

    • General behavioral questions, asked to answer in STAR method   Answer Question

  4.  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Ritz-Carlton.

    Interview

    They really needed to fill this position because what I realized later was how high of a turnover this position has. Its a really high stress, fast-paced role in a noisy closed-off room. The interview process overall is quite long and tedious. Usually, you have to talk with 3-4 senior leaders before you get accepted or not.

    Interview Questions

    • Tell me about a time when you provided excellent customer service?   Answer Question

  5.  

    Front Desk Agent Interview

    Anonymous Employee in Denver, CO (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at Ritz-Carlton (Denver, CO (US)) in September 2019.

    Interview

    Had multiple in person interviews on location. One with the manager, one with Director of operations, and one with the GM. All were friendly asking basic interview questions. You than would have to meet with HR to do drug test and background check.

    Interview Questions


  6.  

    Club Lounge Attendant Interview

    Anonymous Employee in San Francisco, CA (US)
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1 day. I interviewed at Ritz-Carlton (San Francisco, CA (US)) in September 2019.

    Interview

    I had an interview with club lounge manager for 40mins.
    She brought some documents in order to ask Marriott standard questions.
    I was asked about 15questions as I guess, I was little overwhelmed due to endless questions.. but it was worthy because I was able to express myself and tell my experience at previous work.
    After that, I had 3 more persons to keep doing interview with which I did expect.
    They asked me other questions which first manager didn't ask me before on paper.
    It was getting more like chatting than serious interview, and last person was hotel manager.
    It took 2hours in total.

    Interview Questions

    • How did you handle a difficult situation at previous work? or in personal life?   Answer Question
    • Questions related to time management.
      For ex, overtime work, how to deal with work time on peak season..   Answer Question
    • What did you do at previous work?   Answer Question
    • How would you create a memorable experience for a guest?   Answer Question
    • Questions related to team work.   Answer Question

  7.  

    A M Food Runner Interview

    Anonymous Interview Candidate in Laguna Niguel, CA (US)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4 days. I interviewed at Ritz-Carlton (Laguna Niguel, CA (US)) in September 2019.

    Interview

    I was supposed to interview with the woman who contacted me via email because of my online application. She was busy and another woman interviewed me instead. She asked me to provide some instances where I had to act in challenging experiences.

    Interview Questions

    • Describe an incident that was high tension, and how did you respond?   Answer Question
    • Describe an incident when you had multiple tasks to complete at once, and how did you respond?   Answer Question
  8.  

    Housekeeper Interview

    Anonymous Employee in Amelia Island, FL (US)
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through an employee referral. I interviewed at Ritz-Carlton (Amelia Island, FL (US)).

    Interview

    If the are short handed they just put a person there make eye contacted and answer grammer is very important when you are cleaning toilets you get dress to get the job no jeans no tee shirts not tennis shoes they are looking at everything smile if you passed the online test your fine this is just basic

    Interview Questions

    • What would you do if . Tell me a time when you had to do this.   Answer Question

  9.  

    Senior Consultant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at Ritz-Carlton.

    Interview

    Questions about experience, and good and bad experiences , what to do, tell me how good you are handling stress at work and some examples of a difficult situation that you have been handling and how you reacted

    Interview Questions

    • How many years working in this field?   1 Answer

  10.  

    Hostess Interview

    Anonymous Employee in Dana Point, CA (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Ritz-Carlton (Dana Point, CA (US)) in June 2019.

    Interview

    There were two interviews before I officially got the job. The first was with the manager and the second was with the director. Each interview was about 15-20 minutes long.

    Interview Questions

    • Have you ever been in a stressful situation and how did you go about handling it?   Answer Question

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