Royal Mail Operations Manager interview questions

A very intense one day process - however at least it was over in one day! Expect competency "describe a time when..." type questions and, depending on the role you are applying for, an element of role-play. Also expect pre-interview tests and, if successful, a lengthy background check - although this shouldn't pose any issues unless you have skeletons in the closet!

Applied online - applied with CV and 30 question 'role play' - " you're in charge of a delivery office....." With 4 options. Invited by email to an online interview - you answer 4 competency based questions.... "Give an example of a time when you've achieved something you're proud of...." .... " why do you want to work for the Royal Mail....." You can practise to begin with as many times as you like but once you start the interview, you must stick to you're answers..... Make sure you're in a room with plenty of light and a neutral background, do not stutter , use the practise as much as you like to form your answers. Wait Roughly 4 weeks for an answer, I got through to the assessment centre. Consists of interview - 4 competency based questions - " give me an example of a time you had to deal with a difficult situation ..." Etc. Only 4 questions so stay calm and collected and pull from experience. Second bit was a what would you do if.... Scenario Situation.... Around HR and how you deal with people. 3rd bit was a role play ( it wasn't n this order but how I remember it) on union reps and getting them on board