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      SRP

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      Customer Service Representative Interview

      16 Apr 2019
      Anonymous employee
      Tempe, AZ
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at SRP (Tempe, AZ) in Feb 2018

      Interview

      1)Personality and Cognitive test You do some online tests to see if you have the ability to think quickly and accurately and are good at using IT and navigating around systems under pressure. 2) Phone interview. You need to call in and wait for your call to be answered by a preliminary interviewer. Everyone calls in at the assigned time and it's a first come, first service system. You will find out on the call whether you will move on to an in-person interview or not. 3) In-person interview. You will be assigned a time slot along with around 20 other applicants and that will run all day possibly for 2 days. Keep in mind that it's around 2000 applicants per hiring round and maybe 200 make it to the in-person interviews. This round is made up of an informational meeting and then a "speed dating" round. There are like 12 desks set up with one to two interviewers and you rotate through the tables with some off time since there are more interviewees than there are tables. you get 1 minute to have your question asked and for you to answer the question. Be precise and concise. Research the company. Research where you could go be in the future since the company hires a lot from within. 4) Drug screening. Those that are short-listed after the speed dating will go to a drug test and about a week later, you'll know if you got the job or not.

      Interview questions [1]

      Question 1

      Explain how you handled a difficult situation.
      1 Answer
      5

      Other Customer Service Representative interview reviews for SRP

      Customer Service Representative Interview

      8 Apr 2026
      Anonymous employee
      Chandler, AZ
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at SRP (Chandler, AZ)

      Interview

      Long and wordy, online and in person Was one of the big questions, in for a big, lengthy process Also a test included beforehand Expect call, test, in person, offer or no offer, then start working a month later

      Customer Service Representative (CSR) Interview

      27 Apr 2026
      Anonymous employee
      Tempe, AZ
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 days. I interviewed at SRP (Tempe, AZ) in Apr 2026

      Interview

      I just passed the 1st interview have my second interview this wednesday im so nervous ! I really want this job but i want to get more familiar with the questions they ask. Any tips ? I tend to get super nervous and overshare

      Customer Service Representative (CSR) Interview

      16 Dec 2025
      Anonymous interview candidate
      Tempe, AZ
      No offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at SRP (Tempe, AZ)

      Interview

      5 min phone interview if you pass that you go to an in person speed round interview with around 15 different tables. You are rated in a points system. They usually have like 20 openings but 200 people they interview.

      Interview questions [1]

      Question 1

      Would you give your best friend their ex boyfriend’s address if they asked.
      Answer question

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