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      SRP Customer Service Representative Interview

      6 Dec 2015
      Anonymous employee
      Tempe, AZ

      Other SRP Customer Service Representative interview reviews for SRP

      SRP Customer Service Representative Interview

      25 Feb 2017
      Anonymous interview candidate
      Scottsdale, AZ
      No offer
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at SRP (Tempe, AZ) in Dec 2014

      Interview

      Interview process is thorough, time consuming, and competitive. The initial application took about 90 minutes because at the end of filling everything out is an hour long customer service assessment that only allows one try. If you pass that first step you move onto the phone interview, which is a short five minute qualifier. They ask questions about a customer service experience and availability. The final round is what they referred to as a speed date interview. It starts with a group session that covers benefits and job responsibilities with a couple group ice breakers mixed in. The end part is the most important where you are taken to one of the banquet halls with eighteen tables. Most tables only has one person, but there were a few with two. You have 90 seconds to answer that persons question and then move onto the next one. I really enjoyed this experience because it gave a large variety of questions and I got to meet many of the faces in the company.

      Interview questions [1]

      Question 1

      When did you provide world class customer service and describe it.
      1 Answer
      7
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at SRP (Scottsdale, AZ) in Feb 2017

      Interview

      Fun and different interview process. It's like speed dating essentially. After the interview you wait another day to find out if you have been selected to continue the process. I personally was offered to go take drug test and went through a background check. Passed both but was still not offered a position. Not a very professional way to drag out a process for over a month pass all the checkmarks and still not get the job.

      Interview questions [1]

      Question 1

      What do you bring to the table?
      Answer question
      1

      SRP Customer Service Representative Interview

      4 Mar 2016
      Anonymous employee
      Tempe, AZ
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at SRP (Tempe, AZ) in Dec 2012

      Interview

      Panel interview style, with customer service supervisors conducting questions. Two other people interviewing at same time I was. To me is made it a more comfortable process. Sometimes we answered the same questions, but occasionally we received our own question. Questions involved time management, speaking to difficult customers, and ability to work overtime.

      Interview questions [1]

      Question 1

      How do you handle customer complaints?
      Answer question
      2