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      Enterprise Customer Success Manager Interview

      21 Aug 2024
      Anonymous employee
      Toronto, ON

      Other Enterprise Customer Success Manager interview reviews for Samsara

      Enterprise Customer Success Manager Interview

      2 May 2026
      Anonymous interview candidate
      No offer
      Neutral experience
      Easy interview
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at Samsara (Toronto, ON) in Aug 2024

      Interview

      The interview process was extensive, but very fair. From the start, the recruiter was really well versed in the position and looked to understand me & my skills as a candidate. All of the individuals I met throughout the interview process were engaging, humans-first, and understanding. They looked to understand you as an individual, how you think, how you approach situations, how you take feedback, as well as your openness to learning and being ready for change. The recruiting team were quick to respond, help, and support you throughout the interview process. I have never been through an interview process where I needed to prep as much, but also had never been through a interview process which was so rewarding. The recruiting team looked to provide you the opportunity to meet you half way with prep, but showed you that you needed to put in the work as well. From the outside looking in, Samsara cares deeply about the interview process, your time you put in, and your effort does not go unnoticed.

      Interview questions [1]

      Question 1

      They asked behavioural questions where they could really understand how you communicate. Communication is incredibly high on their list of necessary tools to showcase during this process.
      Answer question
      avatar
      Samsara response
      1y
      Thank you for your feedback! Our goal is to provide wonderful candidate experiences and this helps us know that our team is on the right track.

      Application

      I interviewed at Samsara

      Interview

      Very nice interviewers, but lack of communication once you're removed from the process. When you advance to the next round, they communicate quickly, but they never sent a rejection despite being further in the process. Their web portal is a good idea in theory but is not actually updated with your interview status.

      Enterprise Customer Success Manager Interview

      18 May 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through other source. I interviewed at Samsara in Mar 2026

      Interview

      The interview process was well-organized start to finish and every person I spoke with was impressive. Samsara sends solid prep materials in advance and is upfront that interviews are behavioral and values-based. Know their company values cold and use STAR for everything. The mock EBR is the most challenging piece. Practice delivering it with live interruptions because the panel will ask questions throughout and you need to stay on track without losing your flow. The recruiter was responsive and communicative the whole way through. Overall a great experience. Advice: Map your stories to Samsara’s values before you go in and come with strong questions for each interviewer. They reserve time for it and it matters.

      Interview questions [1]

      Question 1

      The interviews are heavily behavioral so expect questions like “Tell me about a time you identified risk on an account before the customer raised it” or “Describe a situation where you had to align internal teams around a customer outcome.” Every question ties back to their company values — that’s the throughline across all rounds.
      Answer question
      1

      Enterprise Customer Success Manager Interview

      18 Apr 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through other source. The process took 5 weeks. I interviewed at Samsara in Mar 2026

      Interview

      The process moved from a recruiter outreach to a hiring manager screen, then a mock EBR presentation, and finally back-to-back senior leader behavioral panels. Well-organized start to finish and every person I spoke with was impressive. Samsara sends solid prep materials in advance and is upfront that interviews are behavioral and values-based. Know their company values cold and use STAR for everything. The mock EBR is the most challenging piece. Practice delivering it with live interruptions because the panel will ask questions throughout and you need to stay on track without losing your flow. Recruiter was responsive and communicative the whole way through. Overall a great experience. Advice: Map your stories to Samsara's values before you go in and come with strong questions for each interviewer. They reserve time for it, and it matters.