I applied online. I interviewed at Sephora (Houston, TX) in Apr 2018
Interview
Two step process. Call backs after and I went in for training. I went in during a job fair they had and they interview there. It was fairly easy for me
I applied in-person. The process took 1 week. I interviewed at Sephora in Aug 2018
Interview
2 stage process and you should be familiar of makeup brands and products offered there. longer interviews but the interviewers were really nice and made me feel comfortable. look up Sephora's 7 values and think of questions that they could ask around that (behavioural)
Interview questions [1]
Question 1
What was one time that someone did not respect you and how did you respond in return?
Friendly, lots of question and hypothetical situations in regards to customer service. Makeup portfolio was appreciated. Focus is on product knowledge and friendliness. Asked about retail background, what trainings I would be interested in. Also how hard I am willing to work to move up into a management position. Also my timeline I expect to management.
Interview questions [1]
Question 1
Customer service experience and future growth goals