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      Sharp HealthCare

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      Call Center Operations Manager - Technology and Workforce Interview

      3 Jan 2014
      Anonymous employee
      San Diego, CA
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Sharp HealthCare (San Diego, CA) in Dec 2013

      Interview

      Phone, 1:1, panel with "impacted parties". The hiring VP was a joke and clearly didn't understand contact center technology beyond what someone had scripted her with. No clear vision or direction, obviously looking for someone to do her job. Not sure why some of the people were in the room - there was one very disengaged person - obviously "assigned" to the interview

      Interview questions [1]

      Question 1

      Unexpected: I was asked if I was not asked any question I had hoped they would ask? Difficult - Technical question regarding my experience with systems asked by someone who did not have the knowledge. how to answer without making them look bad?
      1 Answer
      2