Shell Customer Service interview questions

Very straightforward, spent some time going over the usual details, asked about work history and qualifications, holiday etc. nothing out of the ordinary or challenging. casual dress code. Was offered a placement on the spot due to my availability

An easy question about yourself. We like chitchat not in professional interviews. But my answer is appropriate in the question. Then she easily ask me a random questions. If I can fix to this job what will I do?