It took them about 3 days to reach out to me to set an phone interview. Interview was pretty good. First there was a phone interview, then the next day was an video interview. About an hour later, I got an offer about the position. On the video interview, it was more questions about yourself and a technical part,. where you had to do a typing test, navigate through their website and also situation-based questions. But it was pretty easy, especially if you have customer service experience.