I applied through an employee referral. The process took 2 weeks. I interviewed at Sunglass Hut (Toronto, ON) in June 2010
Interview
1st interview was conducted at the location I wanted to work in with a manager, next was with another manager from another location. Questions were standard:
what will you bring to SGH? Tell me about a time you had a difficult customer? etc.
Interview questions [1]
Question 1
Asked me to name a few brands the company carries, how I would describe those to a customer
Asked about experience, situational questions (was there ever a time where), if I'm interested in fashion, and register skills. Then the second in person part was role playing approaching a customer, giving advice, and testing a little knowledge about sunglasses like shapes and color theory.
Interview questions [1]
Question 1
Was there ever a time where you had to deal with a difficult customer?
Phone (asked about availability, location & if I wanted full time/part time) then in person. Asked simple scenario questions about how I handled conflict and describe how I would sell stuff.
Interview questions [1]
Question 1
If I could speak any other languages? Can I interact with a diverse group of people?
I applied through an employee referral. I interviewed at Sunglass Hut
Interview
It really depends on your manager as there’s no specific set guidelines. Generally easy questions and basic questions regarding sales. I’ve helped my manager come up with scenarios on top of some easy basic questions.