SupportNinja Customer Service Representative (CSR) interview questions

The interview process was straightforward and simple. I completed two interviews, both under 15 minutes. The questions were basic and job related. The offered pay rate was $15 per hour. Overall, the experience felt efficient, professional, and clear throughout hiring.

During the interview, the hiring/operations manager was present but not actively listening to my responses, as the main interviewer was the one engaging with me. At one point, the manager interrupted, asked a question, and then said, “I’m not buying that.” I respectfully responded that perhaps he felt that way because he wasn’t fully listening. I even mentioned that the interview was recorded and could be reviewed to see that my explanation was complete. After this, it was clear the manager’s ego was hurt, and the dynamic of the interview changed.