I applied through an employee referral. The process took 3 weeks. I interviewed at Sutherland (Alexandria, Alexandria Governorate) in July 2021
Interview
Basic introduction.
Knowledge around the customer service's qualities.
Flexibility through the interview.
Focused upon the language level.
Some of it required financial background.
Explanation of the job's nature and requirements.
Some technical reviews.
Interview questions [1]
Question 1
What are the important qualities of a customer service agent, self introduction and questions regarding time management.
Initial Interview - the applicant will be engaged in a call simulation related to the account they're applying for.
Final Interview - the recruiter will ask a series of questions related to your job employment history and personal information.
Interview questions [1]
Question 1
• Tell me about yourself?
• Why did you left your previous employer?
• What is your weaknesses and strengths?
• Why should we hire you?
I applied in-person. The process took 2 days. I interviewed at Sutherland
Interview
It was easy to find all the information regarding the position
Recruiter told me how to prepare for the interview
Recruiter was friendly
Recruiter was professional
I got all the responses from recruiter I needed
All my questions were answered in a timely manner
It was easy to apply for the position
It was easy to find the company for the interview
It was clear how did I need to compare for the interview
I felt I was very welcomed when I came for the interview
I was happy with the time between the application and the response
I was happy with the time between the interview and feedback