Swinton Insurance Customer Service interview questions

Great start. Ice breakers? Work as a pair on Swinton insurance vales and expand. Interview following by role play... Slightly ambiguous on part of the role play...bit of a catch out. Not got an offer of a job but annoyed that after nearly 2 weeks of promised feedback via phone call from HR still nothing. I've rung 4 times and now sent an email asking for it Only reason why I'm giving a negative experience is the amount of time phoning for a promise of feedback as I have a learning issue of which they were told about