I applied online. The process took 2 months. I interviewed at TD (Richmond Hill, ON) in July 2016
Interview
Phone interview - 40 min
ask about stuff thats on your resume and working experience
Group interview - 3 hr ish
short introduction about yourself
break into 2 parts
part1- asking 3 questions (half of the group)
what is the different between legendary customer service vs regular customer service?
how do you handle stress?
why td?
part 2- role playing (selling items to the manager, a random scenario that you may face on the job)
pick a/an item from the table like pen, phone case, water , watch, notebook, etc and promote to one of the manage, after you'll be given a scenario and to see how to handle the situation
pretty simple as long as you know your stuff and have the skill for it
I applied online. The process took 4 weeks. I interviewed at TD (London, ON) in Apr 2026
Interview
It was great! Tammy was very accommodating and she is always straight to the point. She was polite. Interview process was the same as others depending on wha specific role you are applying for.
I applied online. The process took 4 weeks. I interviewed at TD (London, ON) in June 2025
Interview
Pretty straight forward and easy. A phone interview and then a virtual interview. Then you get a response in 2 weeks. Overall the hiring manager was very straight forward about the process and general behavior questions
Interview questions [1]
Question 1
Typical behavioral questions, tell me about a time etc.
One interview with HR, typical questions, however offer letter was not received until months later. If successful, you’ll receive a job offer (contingent on background & credit checks).
• You’ll go through training (typically 3-6 weeks of paid training on TD’s banking systems, call handling, and customer interactions). Employment began shortly after
Interview questions [1]
Question 1
How would you deal with a difficult customer interaction, and how did you handle the situation, how did you deescalate the situation, and how did you turn this negative interaction into a positive interaction, and what would you do to ensure that the customer left the interaction happy