I applied online. The process took 2 months. I interviewed at TD (Toronto, ON) in Mar 2021
Interview
First Step: An email was sent to take an online Personality Assessment
Second step (if you pass the personality assessment): phone interview with the talent acquisition.
Third step( if you pass phone interview): A video call interview with Customer Experience Managers (virtually because it could be due to covid)
Interview questions [3]
Question 1
What motivated you to pursue this opportunity and what interests you in this role?
Describe a situation where you had to really listen and understand a client/customer’s point of view in order to meet their needs? What did you do? How did you ensure you truly understood their needs? What was the result? What did you learn from that experience?
Describe a time when you caught an error that someone else made that could have affected the outcome of a project or affected a client. How did you approach the situation? What was the impact? How have you applied this in other scenarios?
Multiple Interviews to be waitlisted. Then ghosted. Did not contact me to tell me I was no longer waitlisted. Told me I could wait for up to a year for an opening. Nobody is going to wait that long.
Interview questions [1]
Question 1
How have you in the past, were required to upsell a product to a customer.
There were 2 interviews with the HR tram. The process was smooth, the questions were normal (no wierd ones), and the recruiters were very professional and welcoming. Based on the interviews only I felt like 'Yes, I would want to work with this type of people, with this type of culture.'
I applied online. I interviewed at TD (Chilliwack, BC) in Mar 2026
Interview
The TD Bank interview for the Customer Experience Associate role was a comprehensive and well-organized process lasting approximately 30-45 minutes. It began with housekeeping questions covering legal work eligibility, education background, language skills, availability, and dress code expectations. The recruiter then conducted a thorough employment history review, discussing my current and past roles, including volunteer work, and clarified TD's outside business activity disclosure policy. The interview shifted to assessing motivation, with questions about why I chose TD and my interest in the Customer Experience Associate position, followed by a detailed explanation of the role's responsibilities—including providing legendary customer service, handling compliance and cash management, opening/closing procedures, and meeting quarterly targets. The core of the interview consisted of three behavioral-based questions exploring specific examples of exceeding customer expectations, taking ownership of mistakes and implementing solutions, and using technology to guide customers.