The position was posted online, which I applied to through an online job board. IT consisted of a basic questionnaire and CV/cover letter attachments. The second phase was a telephone screening, in which basic questions were asked and my qualifications were reviewed. I was then invited to an in person interview. Where I was interviewed by a manager and an HR support staff. They went into more depth and asked me questions about relevant work experience and its application in the role.
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Other Customer Service Representative interview reviews for TD
I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026
Interview
Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.
Interview questions [1]
Question 1
Tell me a time you dealt with a difficult customer.
It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well
I applied through university. I interviewed at TD (Vaudreuil-Dorion, QC) in Mar 2026
Interview
It was alright nice people they asked lots of questions very solid, to interview was really long and the employees were behind but all in all that was a solid interview. I would definitely recommend the managers and everyone were really nice.