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      Customer Service Representative Interview

      25 Nov 2015
      Anonymous interview candidate
      No offer
      Neutral experience

      Other Customer Service Representative interview reviews for TD

      Customer Service Representative Interview

      17 May 2026
      Anonymous employee
      Toronto, ON
      Average interview

      Application

      I applied through other source. I interviewed at TD in Nov 2015

      Interview

      I applied through the hiring event. With a group of six people, one of the rep was talking about the job and asked us to tell about ourself and if we have any questions. Later I was asked to do an online assessment. A day after, I was asked to do a webcam interview through HireVue. The interview took 20 mins. It include 10 questions, 6 of which was questions about you. I just finish completing my webcam interview and I am waiting for a call back.

      Interview questions [1]

      Question 1

      Describe a time you have provided exceptional customer service? How did you reach a certain target or goal? Describe a situation where you are dealing with a difficult customer? Give an example and how solve it? A situation where you have leave everything behind to do something else?
      Answer question
      2
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026

      Interview

      Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.

      Interview questions [1]

      Question 1

      Tell me a time you dealt with a difficult customer.
      Answer question

      Customer Service Representative Interview

      1 Mar 2026
      Anonymous employee
      Edmonton, AB
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at TD (Edmonton, AB)

      Interview

      It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well

      Interview questions [1]

      Question 1

      how to deal with an angry customer
      Answer question

      Customer Service Representative (CSR) Interview

      11 June 2026
      Anonymous interview candidate
      Vaudreuil-Dorion, QC
      Declined offer
      Positive experience
      Average interview

      Application

      I applied through university. I interviewed at TD (Vaudreuil-Dorion, QC) in Mar 2026

      Interview

      It was alright nice people they asked lots of questions very solid, to interview was really long and the employees were behind but all in all that was a solid interview. I would definitely recommend the managers and everyone were really nice.

      Interview questions [1]

      Question 1

      Tell me about yourself and your goals
      Answer question