There were 2 interviews with the HR tram. The process was smooth, the questions were normal (no wierd ones), and the recruiters were very professional and welcoming. Based on the interviews only I felt like 'Yes, I would want to work with this type of people, with this type of culture.'
I applied through an employee referral. The process took 2 months. I interviewed at TD (Toronto, ON) in Mar 2025
Interview
TD, like other banks, have "Future Opportunities" as somewhere to apply when there aren't any current openings. This can result in a longer process(my interview wasn't until roughly 2-3 months after applying), however they will have a brief call and ask if you're still interested, setting up an interview time. Sometimes virtual, you can be interviewed by multiple people, usually recruiters not branch staff. Afterwards, they'll notify you via a call if the interview was a success, oftentimes within 5-7 business days, and will inform you of an open position they'd like to offer via a call as well.
TL;DR
Process can be lengthy, anywhere from a week to several months in length. Expect communication through calls, if they can't reach you they will request to schedule a call via email.
Interview questions [1]
Question 1
Sadly I don't recall specifics, but they asked about a time I faced a difficult customer.
Multiple Interviews to be waitlisted. Then ghosted. Did not contact me to tell me I was no longer waitlisted. Told me I could wait for up to a year for an opening. Nobody is going to wait that long.
Interview questions [1]
Question 1
How have you in the past, were required to upsell a product to a customer.
I applied online. I interviewed at TD (Chilliwack, BC) in Mar 2026
Interview
The TD Bank interview for the Customer Experience Associate role was a comprehensive and well-organized process lasting approximately 30-45 minutes. It began with housekeeping questions covering legal work eligibility, education background, language skills, availability, and dress code expectations. The recruiter then conducted a thorough employment history review, discussing my current and past roles, including volunteer work, and clarified TD's outside business activity disclosure policy. The interview shifted to assessing motivation, with questions about why I chose TD and my interest in the Customer Experience Associate position, followed by a detailed explanation of the role's responsibilities—including providing legendary customer service, handling compliance and cash management, opening/closing procedures, and meeting quarterly targets. The core of the interview consisted of three behavioral-based questions exploring specific examples of exceeding customer expectations, taking ownership of mistakes and implementing solutions, and using technology to guide customers.