Prescreen with recruiter followed by two rounds of interviews that were all virtual.
It was based around behavioral type questions. Come prepared and you will do just fine and be sure to come with questions as well.
Interview questions [1]
Question 1
Tell me about a time you went above and beyond for a client.
I applied through an employee referral. The process took 4 months. I interviewed at TIAA in Feb 2016
Interview
Normally I don't write reviews. However, this entire interview process has been so badly executed that I felt the need to write about my experience as feedback for the company that they need to revise their process on how they move forward with candidates.
In addition, all of the people I interviewed with were very professional and asked good questions and answered my questions in a thoughtful manner.
I applied for the role through an internal candidate. In total I had 5 interviews over the course of three months. As I would moved forward in the process I would have a new HR person email me and ask to setup future interviews. Sometimes they would send agendas, sometimes they wouldn't. Other times the interview slot that I requested would disappear so it would take days to reschedule a new one. You get the idea.
Here are the two points that I want to say were the most irritating. During my last interview the person interviewing me had no idea which city I was interviewing for. Which was not their fault, and I was never given an explanation as to why this was brought up. After all I was interviewing in the city that I wanted to work in.
After all of this I receive a random LinkedIn email from an internal recruiter asking me if I wanted to apply for this role. I thanked them for their email and let them know that I had in fact applied for the role and had not heard back from anyone. Upon hearing this they immediately investigated and reached back to me to ask me more questions. Then asked me to provide them with more details as to the past interviews which I emailed to them later that day.
It has been four months since my initial interview. I reached back to the last recruiter asking for a decision timeline two weeks ago and have not received any response. Not even an out of office reply. The right thing to do would be to email the candidate and let them know that they have not made a decision yet or just tell them that they have decided not to move forward.
This is a very poor reflection on a reputable firm.
Interview questions [1]
Question 1
Tell me about a time when there was an internal conflict and you had to overcome the conflict?
It is a very long Process, it took over two months. Recruiter ZOOM interview. Hiring Manager ZOOM interview. Panel ZOOM behavioral interview. Panel ZOOM role play interview. I waited two weeks with no response. I emailed the recruiter and no response. I emailed the Director and no response. I heard back from the recruiter and she did not have a decision yet. A week later I was informed that the role was given to an internal candidate.
Interview questions [1]
Question 1
tell me about a time when you had to influence somebody
I applied online. The process took 1 week. I interviewed at TIAA (Denver, CO) in Feb 2019
Interview
They scheduled my review for a Monday morning, 10am. My contact for the interview was not even at work on that morning. They hastily foiund a couple other people to do the interview. The interviewers were extremely unprofessional, sloppily dressed and very "cold". Had no interest in working for the company after the interview.
