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      Customer Success Manager Interview

      15 Oct 2020
      Anonymous employee
      New Delhi
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Talview (New Delhi)

      Interview

      It was a very well communicated process , from expectations and timelines defined from the day 1 Negotiations were done very professionally HR was very responsive to every question and query so was the interview panel

      Interview questions [1]

      Question 1

      How do you address Net Churn
      Answer question

      Other Customer Success Manager interview reviews for Talview

      Customer Success Manager Interview

      30 May 2020
      Anonymous interview candidate
      Bengaluru
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 5 days. I interviewed at Talview (Bengaluru) in May 2020

      Interview

      First-round was a video interview on scenario-based Customer Success questions. The second round was with an organizational consultant for deep dive into the experience, role fitment, etc. The third and fourth rounds were with the COO and CEO respectively. While they were nifty at scheduling calls, I did not hear back about the final decision from the recruitment team. It doesn't take a lot of logical reasoning to guess the outcome but this was quite shocking given that they are a talent assessment company. Communication of feedback and the final result is something an interviewee looks forward to the most and there was no email or call from the team which was extremely disappointing given that I had put in over 6 hours of my time for the interviews.

      Interview questions [1]

      Question 1

      Cite a situation with a difficult customer. How did you turn it around?
      1 Answer
      5

      Customer Success Manager Interview

      5 Sept 2019
      Anonymous interview candidate
      Bengaluru
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. The process took 2 days. I interviewed at Talview (Bengaluru) in July 2019

      Interview

      A company which helps other companies in the interview processes have a very bad interview process for themselves. Got interviewed on the app and never got prompt updates but they kept delaying saying it's on hold as they have new CTO/CSM head with a new vision.

      Interview questions [1]

      Question 1

      Generic CSM questions(what/if and then) and Generic Interview questions(strength and weaknesses)
      Answer question
      2