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      Director of Customer Success Interview

      5 Dec 2023
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at TaxCloud in June 2023

      Interview

      The initial interview process was pretty standard- a brief meeting with a recruiter, followed by a call with the hiring manager. The next steps were unorganized and confusing, with no real direction or indication of a standardized process. I actually ended up rescinding my candidacy due to these concerns. After going back and forth a bit with the hiring manager, we had another conversation and I let them know that I was still interested in the position. Finally, after 6 additional interviews, I was given a thinly veiled verbal offer- "We'll have something for you by X date"- followed by crickets. After three months of conversations, they ghosted me. The entire process was incredibly unprofessional and unorganized and ultimately a blessing, as I can't imagine what it must be like to have to work here.

      Interview questions [1]

      Question 1

      How would you improve TaxCloud's NRR?
      Answer question
      2