Saw an ad for this position on a local job board and applied. Got an interview at the office in Sandy 3 days after I applied. The interview was done by two young women in their twenties, very casually dressed. This office is small, with the call center located on the left side of a one-story building that looks like a converted gas station, and windshield repairs done on the right side of the building. When the interview was completed, I was told they would make their decision by the following week, which they did. To get hired here I think it will be to your advantage to be young (under 30) and have prior experience working in a call center.